Terms & Conditions (Updated 31 January 2020)

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THE BEDFORD PLUMBERS LIMITED intends to rely upon the written Terms & Conditions set out here in conjunction with any stated on the other documentation we issue to you the consumer (our customer).

If you require any changes, please make sure that you ask for these to be put in writing. In that way, we can avoid any problems surrounding what our company and you the customer is expected to do. Our contact information is detailed on our website at www.thebedfordplumbers.co.uk/contact-us.

Please note that The Bedford Plumbers Limited reserves the right to amend its Terms & Conditions at any time. Any future changes made will be posted here on our website.

PAYMENT TERMS & ACCEPTED PAYMENT METHODS
Please visit – http://www.thebedfordplumbers.co.uk/payments/

WORKS
This will be carried out as per our written quotation or for smaller jobs as verbally agreed with our engineer. Any additional work or deviation from what has been agreed by you the customer must be advised to our engineer before works have completed. The engineer will advise if it is possible to make the requested changes and what additional costs will be incurred.

GUARANTEES
The workmanship is guaranteed for twelve months from the date works are completed. This guarantee will be void if the installation has been interfered with in any way by others or through negligence or wilful damage. In which case a normal call out charge will be made including those parts. Certificates, Manuals and Guarantees will be issued upon full settlement of this invoice.

CLAIMS

  • No liability for any claim for missing items such as manuals, etc. shall be accepted unless you the customer notifies us in writing within seven days from the date works completed.
  • No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on this invoice unless you the customer notifies us in writing within seven days from the date works completed (onus is on you the customer to prove any shortage).
  • In the case of manufacturers who operate direct product support and warranty repair procedures/cover you the customer is advised to process your claim directly through the manufacturer.

WORK NOT INCLUDED
Unless specifically so stated the invoice does not include the following parts: Any builders work including excavations, cutting away of walls, floors etc. Any making good, painting or other trades work.

TIME
We will make every effort to complete work by any time agreed with you. You must appreciate, however, that sometimes delays may occur for reasons beyond our control and we cannot be responsible for those delays. If such delays occur we will complete the work as soon as possible.

WEBSITE
Errors and omissions excepted. Offers, prices, specifications and services are subject to change without prior notice.

OUR TERMS & CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER