I understand that people are shocked by the horror stories they see on TV programmes like BBC’s Rogue Traders. No one wants to have their home ruined by ‘Cowboy’ tradesmen or find they are ripped off by unfair pricing!
This is why I wanted my firm, The Bedford Plumbers, to be different and also part of the government’s highly respected Trading Standards Approved scheme. In 2012, we achieved my goal and became one of just a few Plumbing and Gas Installation firms in the local area to have been accepted onto the Trading Standards Approved scheme. We have been part of that scheme ever since and in 2015 joined Central Bedfordshire‘s equivalent T.S.A. scheme after Bedford Borough Council shut theirs down.
I am proud of this achievement as it was in part thanks to references supplied by our existing customers – it also demonstrates how The Bedford Plumbers is committed to be a fair, responsible and law abiding trader.
Even though we are still growing, over 50% of our work is repeat business from existing customers – this is a further example of the trust our customers have in our work and the overall service we provide.
You can also be sure with us that there are no ‘hidden extras’ in our charges and our engineers are always happy to explain exactly what their work involves – this ensures you have as complete an understanding as you want of the work that you are paying us to do.
As we are a very customer driven company we welcome your feedback. Please do feel free to call our customer service team on (01234) 327570 to discuss any concerns, make comments or even give praise of things we are doing right.
(Chief Engineer / Director of The Bedford Plumbers Limited)